Privacy Policy

Introduction

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This website is operated by Be sure Limited.  We maintain this website (‘our website’) for our customers (‘you’).

 

We are committed to protecting the privacy of visitors to our website. This Privacy & Cookies Policy is designed to let you know what data we collect about you, how we store it and how we use it.

 

By visiting our website you are accepting the practices described in this Privacy & Cookies Policy. Any dispute you have regarding privacy is subject to this Privacy & Cookies Policy and the terms and conditions.

 

At Be sure we want to reassure you that we use your information both responsibly and securely to provide you with the best possible service. Below we explain what we do with your information and your rights to your information. If you require any further details you can contact us on the details below.

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Using your information

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Be sure Limited is the "Data controller" of you information. Be sure ( as appropriate, hence forth "we") process two sets of information about you, "Personal information" Your name, address, contact and payment details. And the goods information your provide to register your appliance or device, (Your name, address, contact and goods details).

 

We'll use your information: (i) as necessary to fulfil our contract with you (including to recover any amount owing). (ii) for our legitimate interests in : undertaking marketing about our products and services and those of our third party partners, by post, telephone and email. Market research, customer surveys, printing services, checking and verifying your identity and contact details; recording your conversations for training and quality and compliance purposes and for analytics and profiling for marketing purposes, detecting and preventing crime including fraud.

 

Sharing your information

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From time to time your personal information and goods information may also be shared with third party companies acting on behalf or providing services to us. E.g. the companies we use to carry out repairs, IT and mailing services and storage of paper records and telecommunications.

 

Keeping your information

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We keep your personal information for six years after you terminate your plan so that we can deal with any claims. Your good information we keep for longer normally 10 years (The average life of an appliance) for health and safety. We also keep your information to send you marketing that you might be interested in, unless we receive a request from you to opt-out of marketing.

 

Rights to your information

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By writing to the data protection officer using the contact details provided below, you have the right to ask: 

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. For a copy of the personal information we hold about you

. For a copy of the personal information you provided to us to be sent to you

.To update or correct your personal information to keep it accurate

.To delete your personal information from our records if it is no longer needed for original purpose

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You may also

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. Object to us processing your personal information - in which case we will either agree to stop processing or explain why we're unable to; and where we rely on your consent, withdraw that consent at any time.

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Please note that the above rights are not absolute and certain exemptions apply to them. You can also make a complaint to the information commissioner. (www.ico.org.uk) if you feel your personal information has been mishandled.

 

 

Marketing

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We may use your information to tell you about offers, products or services which may be of interest to you. We may contact you by post, telephone, email and / or other electronic messaging services. To change your marketing preference let us know by emailing info@be-sure.co.uk or by writing to the contact details below.

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Be Sure Limited

First Floor

8-10 Clifton Road

Littlehampton

West Sussex

BN17 5AS

 

Contact details

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If you need to contact us about your information or your information rights, please write to us and we'll be happy to help you.

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Personal Information

 

If you decide to apply on-line for a product or service or for a quote on a product or service offered by us, you may be asked to provide personal details (for example your name, postal address and e-mail address), financial information (for example, account or credit card details) and demographic/profile information (for instance, your postcode, age and income level).

 

Your personal information may be held by us on computer or manual files and will be used for administration purposes (including carrying out customer surveys, claims handling and fraud prevention) as well as for the provision of a repair.

 

We may monitor usage of the website including how many times you visit, which pages you go to and traffic data.  We also use Google Analytics to help us understand how visitors engage with our website and for fraud prevention. To find out more about Google Analytics please click here.

 

Service providers share information with each other through a ‘register of claims’ in order to prevent fraudulent claims. If you make a claim, any information you supply to us will be put on a register. The details of the participants in the scheme and the name and address of the scheme operator are available on request by contacting our Data Protection Officer at the address provided under contacting us

 

Cookies

 

What are cookies?

 

Cookies are small text files stored on your computer when you visit some web sites. To use our website properly, you need to have cookies enabled.

 

Cookies are commonly used on the Internet and do not harm your computer system. We don’t store personally identifiable information such as name, address or your payment details in cookies we create.  However, we do use encrypted information gathered from them to help improve everyone’s experience of our site.  For example, the cookies often help us to identify and resolve errors.

 

We’re giving you this information to make sure we’re open and clear about your privacy when using our website.

 

How we use cookies

 

Your computer, tablet or mobile phone will need to be able to accept cookies, as we can only provide you with certain features of this website by using them.

 

If you’d prefer to restrict, block or delete cookies, you can use your browser to do this.  Each browser is different, so check the ‘Help’ menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences.  Please be aware that if you block all cookies, this website (and many others you visit) will cease to work for you.

 

Session cookies (sometimes called phpsessid)

 

This type of cookie allows our web servers to respond to your actions on the website, such as moving through online forms or browsing the website. The website wouldn’t work for you without it.

 

Analytics cookies (sometimes called utma, _utmz)

 

These cookies are set by third party companies which refer you to our website or advertise our products. We don’t control the setting of these cookies.

 

Preferences cookies

 

These cookies help us recognise you when you return to our website. For example, your language preferences.

 

Social Media Cookies

 

For websites used by individual customers, there may be the opportunity to ‘share’ content with friends through social networks – such as Facebook and Twitter. You may be sent cookies from these websites. We don’t control the setting of these cookies, so we suggest you check the third party websites for more information about their cookies and how to manage them.

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Our Obligation to You

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We will exercise reasonable care in maintaining our website, use reasonable efforts to make our website available to you at all times and take the steps set out in our Privacy & Cookies Policy to endeavour to secure any personal data you give us.

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Modification of and Access to Data

 

You can change and modify any information about you that we hold by contacting us at the addresses in paragraph 2.4 above. A copy of all information we hold about you can be obtained by contacting us and requesting it. You will be charged a fee of £10 to cover our administrative costs in providing you with the information.

 

Security

 

We employ up to date technology in order to protect against the loss, misuse or alteration of information under our control, including using technical and organisational measures. We will use all reasonable efforts to safeguard your personal data. However, please note that if you send information by email to us you are doing so at your own risk.

 

External Links

 

We do not accept any responsibility for the content or privacy practices of any website to which a hypertext link from our website exists. The links are provided “as is” with no warranty (express or implied) for the information provided within them.

 

 

Contacting Us

 

If you have any queries about this website we can be contacted by:

 

         Telephone: +44 (0) 330 0240954

         E-mail: info@be-sure.co.uk

        

Or via post - Be sure Limited First floor, 8-10 Clifton Road, Littlehampton, West Sussex BN175AS

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Accessibility

 

If you have any trouble using this website with certain web browsers or other software like screen readers, we want to help. If you discover a part of our web site that has been difficult to use, please let us know.